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Résumé for Lee Moody
Ř
Motivated self-starter, with nearly 25 years of professional experience in
DOS & Windows environments; proven record of integrating hardware and
software solutions, increasing productivity, providing user support, and
training coworkers & clientele.
Ř
Knowledgeable and experienced in a wide spectrum of PC solutions and
services, as well as the practical, cost-effective implementation of
computer systems and networks for businesses and home users.
Accomplishments and Expertise Overview
Administration, Planning, and Training:
·
All administrative duties associated with running a small
or medium sized business.
·
Assisted in the planning, layout, and setup of a fifteen
station, public access computer lab.
·
Created a custom, integrated IT solution allowing
residential access to the central system and national database, allowing the
clients to participate in a nationwide, Internet based Radiology network.
Additional support included tutorials on web authoring, Internet searches,
remote data transfer, and World Wide Web access.
·
Developed and supported customized annual service
agreements to provide regular system check-ups & maintenance, as well as
general break/fix services, for my business clients. Streamlined data
sharing and back-up for these clients. Utilized remote access, where
practical.
·
Responsible for, among other things, employee scheduling,
collection and compilation of usage statistics, project management, and fee
collection.
·
Training of new coworkers and/or subordinates, in the
areas of user support and system maintenance, while employed in various
positions.
Business Development:
·
Created a growing independent consulting and service
business, specializing in meeting the computing needs of individuals and
small businesses through the implementation of PC and Network solutions.
This business grew out of what began as occasional side work, helping
friends and family with their computer problems.
·
Promoted a residential Internet access package,
coordinated & subcontracted through a local ISP. This resulted in a
long-term business relationship, which was
eventually acquired by a larger ISP.
Contract Negotiation:
·
Pediatric Radiology Department of Children’s Hospital of
Alabama. Contract included the design, setup, and implementation of
multiple PCs for the individual doctors, as well as Internet service.
·
Service and maintenance contracts for home office and
business clients.
·
Trillion Digital Communications to provide network
specialist services (see below for details).
·
Go2IT Group contracts for me to perform various small
jobs and also longer term projects.
Documentation and Writing Skills:
·
Over the years, my various positions have necessitated
that I develop certain technical writing skills, in order to translate
technical terminology and “jargon” into language that non-technical clients,
end-users, and managers can understand.
·
Such documentation includes, but is not limited to:
explanations of policies and procedures, inventory summaries, network
configuration details, project status reports, service contracts, system
specifications summaries, tutorials, and usage reports.
·
Creation of PowerPoint presentations, slide shows,
interactive CD’s for the installation of software, and various other tasks.
Cumulative Listing of Specific Job Skills and Responsibilities
Assist the network analysts; central contact for on-site
personnel; configuration & installation of network servers & switches;
correction of wiring issues; correspondence with legal, accounting,
insurance, & payroll services; development & implementation of SOP’s for:
call-in order procedure, connecting end-user workstations, contracting new
jobs; corporate and reseller accounts manager & expediter; general retail
sales; generate new clients; help desk; Internet setup; introduction of UPS
units to provide a solution to power grid failure problems; inventory
receiving, testing & evaluation; liaison & point of contact between primary
client and location administration and/or field personnel; logistics and
travel arrangements for team; managed the bank accounts; management and
coordination of office staff; modified & improved data gathering forms and
procedures; network connectivity (Ethernet and wireless), testing &
troubleshooting; on-site & remote end user support; point of contact between
company and outside vendors & suppliers; preparation & submission of
progress, status & expense reports; software installation, maintenance &
upgrades; special projects, as assigned; summarized and processed weekly
timesheets & expense reports for site personnel; survey, inventory, assess &
evaluate PC and network hardware throughout State of Alabama public school
system; system configuration, design, installation, maintenance,
optimization, refurbishing, repairs, retrofitting, troubleshooting &
upgrades; training of local school system personnel in connectivity &
configuration procedures; tutorials in basic PC and Internet use; Y2K
compliance.
Various Contract and
Short-term Jobs and Projects.........................................................................
2011-2016
PC OnSite – Founder and
Principal...................................................................................................
1995 to Present
(Began as a part-time venture; was a full-time consulting and service
business from 2002-2007.)
BP/Go2IT
– Technical Services Lead, Okaloosa & Walton Counties,
FL (Contract)..................................... 2010
D&R Contracting
–
IT/Office Manager (Short
term job to assist a friend)............................................
2007-2008
Computer
Direct Outlet
– Corporate and Reseller Account
Manager............................................................ 2000
Clone Technology, Inc.
– Technical Services Manager
(Contract)...................................................... 1999-2000
UAB / The Linc
Corporation
– User Support - Level 2
(Contract)..................................................................
1999
St. Vincent’s Hospital
– User Support - Level
1......................................................................................
1997-1999
UAB Lister Hill Library
of the Health Sciences
– MicroLab Assistant Coordinator......................... 1993-1996
Alabama State Council for
the Arts
– Internet
Workshop...............................................................................
2000
Prepared and presented a PowerPoint presentation about the Internet
(what it is and how it works) to groups of artists, teachers,
administrators, and other interested persons. This was part of a
statewide workshop program.
Education
University of South Alabama (USA), University of Alabama,
University of Alabama at Birmingham (UAB)
– Primary Areas of Study: Accounting, Business Management, Computer
Information Sciences, History, Mechanical Engineering, and Political
Science.
.
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