PC Onsite - Why Choose Us?

Why Choose Us?

Let us guide you through the Information Technology jungle.

Information Technology is expanding and changing at the speed of light. Who do you turn to for answers? Who can you trust for advice? Who can you call, when you need solutions for your home or business? You can call us.

Your time is valuable and in demand. At PC Onsite, we take the time to keep up with the changes in IT. That is our job and our passion. We keep track of the ever-changing face of technology, so that our clients will get the best solution, at a fair price, to meet their unique needs. Let our knowledge, experience, and research work for you.

We will consult with you for something as basic as a PC for your family to a full client/server network for your office. There is no question too simple or complex. A PC Onsite agent will meet with you in your home or office, to discuss your needs and concerns. We will answer your questions in clear, everyday language and help you to decide on the best solution for your individual situation. Click here for details of the services we can provide. You never pay a fee, unless we can help you.

We can custom design a service plan to provide you and/or your business with pre-paid service for your on-going repair, maintenance, and/or upgrade needs. We are also available on a per-call basis to handle your unexpected problems. We provide our clients with the security of knowing their service needs will be met in a timely and professional manner and that they will suffer minimal downtime. Our pricing/rates are competitive and affordable.

Superior customer service and satisfaction is our primary goal.

Clients ask valid questions, which deserve to be addressed. “Why should I repair or upgrade my old system, when I can just go buy a new one?” “What about all my data?” “My computer is only a year old and seems to be OK, what can you do for me?” We rarely run across a computer that we cannot upgrade and/or improve, even if it is relatively new and seems to working satisfactorily. When it comes to repairs, we can usually return your system to its original, or better, performance level, even if you do not upgrade it to its maximum potential.

Many companies, who claim to be service providers, are so closely affiliated with vendors that their priorities may have become conflicted and/or compromised. They often attempt to sell a client a new system, when their existing system can be easily repaired or upgraded. While we will gladly procure standard systems, or build custom systems, for any clients requesting us to do so, our primary service focus has always been to help our clients make the most out of the systems they already have.

When is comes to an older system, we often find that it was never properly optimized in the first place, and generally it has not been expanded to anywhere near its full performance potential. As regards a malfunctioning system, we generally find that the hardware is fine, but the operating system has become corrupted. By wiping the hard drive clean, properly reloading the software, and optimizing it, we can usually restore your system to be better than it was when you first got it. Why spend several hundred dollars on a new system, when you can achieve the same results for less cost?

We do not wish to say anything negative or detrimental about the way that most computer vendors build their systems. It’s just that they have goals and priorities, which may be different than the end user. They are geared towards generating profits, which means maximizing efficiency, which translates into building thousands of identical, generic, mass produced, “cookie cutter” systems, which are often less than fully optimized. The advertising and marketing for these systems can be rather misleading, in regards to what you are actually getting with the system, versus what you think you are getting. These vendors tend to load a lot of “trial-ware” software that may be useful, but that expires after a short time. There are also often unnecessary, “cutesy” software applications that are not really useful for most end users. Even worse, many of these software packages may consume valuable and limited system resources.

These systems usually provide a good starting place, which then need to be adjusted and optimized, with the unique needs of the individual end user in mind. This is where the PC Onsite expertise comes to your aid. We specialize in meeting the needs of clients who may have started with a mass produced system, but who have not yet realized the full potential of that system, or who need it customized for their unique needs.

In addition, many computer vendors do not offer any service to transfer your existing data to another system. Unlike some computer service providers, PC Onsite is very conscientious about our clients’ data and confidentiality. Unless the client specifies that they have no data they are concerned about saving, we will make every reasonable attempt to retrieve and restore your data. In the rare instances when a hard drive failure prevents us from recovering your data ourselves, we will present you with the various options available and will act as liaison with any third-party data retrieval service deemed appropriate. Client data is only retained long enough to verify that everything important has been restored, and then the data is electronically “shredded”.

Honesty and integrity are hallmarks of the PC Onsite philosophy. We will not tell you what we “think” you want to hear. If your system is truly beyond help, or is not worth the cost of repair, we will tell you. Though rare, should we come upon a problem that we cannot resolve, we will either learn how to solve the issue, or find someone who can, or tell you and give you the facts and options available, so that you can make an informed decision. No single organization can be all things to all people. If, for any reason, we are not able to meet your needs, we will tell you, and will attempt to find someone who can. Our professional reputation is of paramount importance to us. We will never intentionally, knowingly do anything to damage that reputation.

As you can see, we can repair and/or optimize almost any existing computer, while retaining your valuable data, for less cost than getting a comparably configured new system. You can trust PC Onsite to be on your side and look after your best interests.

Please call or e-mail us if you have any questions.